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FAQs

Here you can find the answers to the most Frequently Asked Questions

Can I amend my order or cancel my order after I've placed it?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

However, you may be able to cancel your order and place a new one instead.

There are varying time limits in which you can cancel your order depending on what delivery option you’ve chosen:

UK Next Day Delivery – up to 15 minutes after completing your order.

UK Standard Delivery – up to 30 minutes after completing your order.

All other delivery options – up to 30 minutes after completing your order.

You can cancel an order by contacting our customer service.

If the cancel option is not available, then it is too late cancel the order. However, you can return any unwanted items for a refund once you’ve received your order.

For more information on our Returns Policy.

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Can I return an item for an exchange instead of a refund?

Unfortunately, we do not provide exchange service. So you'll need to return the unwanted item for a refund and place a new order for the correct Size / Colour / Style that you wanted.

When you return your order, just pop your returns form or a note in the parcel with the following details marked on it:

  • Your Return ID Number
  • Item Number
  • Your Name
  • Your Address
  • Your receipt

We'll send you an email to let you know once we've received your return with the details of any refunds.

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Can I track the delivery of my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.

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Have you received my returned items?

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We'll send you an email as soon as we've completed your return, letting you know whether a refund or replacement has been processed

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

If you've returned more than one order in the same parcel, please allow more time for all your returns to be completed.

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How do I make sure that my item(s) are dispatched quickly?

Payment is always a crucial part of a transaction and to get your order dispatched quickly.

We are not responsible for custom duties and related taxes.

Payments are highly recommended to send through PayPal.

  • Pay with most card such as Master / Visa / Solo / AMEX etc. with or without a PayPal account.
  • We are an authorized PayPal Pro business seller
  • Payment is traceable. You can track the status of your payment.
  • It is quick and convenient to proceed the transaction.

  • You can verified your PayPal account so it does not require you to use your bank card online (you can transfer directly from your bank account). Sellers don't see your card number or bank details, which limits the risk of unauthorized use.

  • It offers PayPal Buyer Protection on qualifying items up to $ 1,000 in free coverage. Additional limited protection is offered through PayPal, Money Back Guarantee.
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How does your Standard Delivery service work?
  • UK Delivery is within 3 working days* from the moment you submit your order.

  • EU Delivery is within 7 working days* from the moment you submit your order.

  • ROW Delivery is within 15 working days* from the moment you submit your order.

  • Delivery is Monday to Friday (excluding Public Holidays).

  • A signature may be required on receipt.



*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Miss Floral or Legendary Anpire Limited cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

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I have not received my refund?

In the rare event that you have not received your refund after 30 days of return, please contact us with your proof of postage immediately.

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I'm missing an item from my order, what do I do?
  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

  • If an item is missing, please contact our Customer Service team with your name, order number and the missing item's number. We will resolve the issue for you as quickly as we can.
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What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Service team with:

  • Your name
  • Your order number
  • The faulty item's number
  • A description of the fault.
  • Some photos of the faulty area.

We'll get back to you as soon as we can and send you a replacement item or refund as quickly as we can.

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What happens if I'm not in when my order arrives?

UK Customers

Someone needs to be in when your parcel is due to be delivered as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more than once.

Alternatively they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.

International Customers

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

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Where can I find your size guide and care instructions?

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages.

If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.

CARE GUIDE

Do

Always read the care label and washing instructions before washing your clothes.
Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher.
Rinse swimwear immediately after use and do not wring.
Turn garment inside out before washing.

Don't

Avoid using too much detergent.
Do not use fabric detergents which contain bleach.
Do not tumble dry garment unless indicated on the care label.
Do not iron prints, trims or embellishments.
Do not leave garments with white and contrast coloured panels soaking for prolonged periods.
Garments with metal trims should not be left to soak.

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Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Miss Floral or Legendary Anpire Limited has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

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